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Client FAQs:
Who/what is Community Home Care?
We are a non-medical home care company, which provides companion/homemaker and personal care services. The President of our company has been in the healthcare business for over 30 years and has seen the great demand for, and a lack of, home care in rural Nebraska – thus the creation of Community Home Care! People want to remain living independently in their homes and we want to be part of making that happen.
What is home care?
Home care is exactly that – care in the comfort of your own home. Community Home Care provides the additional support individuals might need to stay in the home, or for additional assistance wanted in a nursing home or independent and assisted living facilities.
Who would need or benefit from in-home care?
There are many reasons and times in a person’s life when in-home care could be considered. Below is just a few of the many people we are here to give comfort and care to:
- Seniors
- People with disabilities
- People with dementia or Alzheimer’s
- People returning home from a hospital stay
- People who have suffered strokes or heart attacks
- New mothers
- Parents with childcare needs
- Anyone who could use additional assistance around the home
- Family caregivers who need help with their own home/errands or simply need a break
- People in assisted or independent living facilities
Why should I hire Community Home Care when I can hire my neighbor?
While help from neighbors, friends or even family members can be useful, they may not always be able to be there when you need them. Community Home Care is a professional company that offers many assurances for its clients and being there for you when you need help is our main goal. We hire caregivers and personal aides who are from YOUR community who want to help people in need. Having a professional caregiver also provides the following peace of mind:
- We carry Liability and Workers’ Comp Insurance
- Every caregiver pays payroll taxes
- Each caregiver goes through a rigorous interview & screening process
- Caregiver competency testing
- Child/Adult Abuse and Neglect Central Registry check
- Sex Offender Registry check
- Criminal background, reference and driving record check
- Drug testing prior to employment as well as random testing
- “Best Fit Matching” which finds compatibility between a caregiver and client
- Orientation and training
If I have errands, a doctor’s appointment, or social events I want to attend, can my caregiver drive me?
Yes, your caregiver can provide transportation for you – in your car or theirs.
What kind of assistance do I need?
That is up to you! During the free, no obligation assessment, we work with you to determine what assistance you or a loved one would like. It can be as simple as someone to take you to your weekly hair appointment, helping you with that scrap book you always wanted to finish, to having someone change your sheets, prepare meals, help with a bath or even walk your dog- anything to help our clients remain comfortable in their home or place of residence. Below are just a few of the many things we can help with:
- Companionship - Hospital to home transition care
- Light housekeeping - Running errands
- Bathing assistance - Setting up social outings with friends
- Cooking - Pet care
- Dressing - Medication reminders
- Continence care - Respite care (A break for the family care-giver)
What areas are you available in?
Community Home Care provides services to, and hires caregivers/aides from the Stromsburg, David City, Scottsbluff and York areas. Please visit our Locations page for more information.
Do you have a minimum number of hours for a visit?
Yes, Community Home Care has a minimum of 2 hours per visit.
Do I have to sign a contract – if so, for how long?
No, you do not have to sign a contract. You decide how long you receive services. We only ask that you provide two weeks’
notice to cancel services.
What hours are caregivers available?
We are available 24 hours a day, 7 days a week. We provide services anywhere from 2 hours a day up to 24 hour care.
How do I start service?
You can call our toll-free number 855-402-CARE (2273) to get more information regarding getting started, check out our website, or email us at info@mycommunityhomecare.com. Even if you just have questions or are curious about how we can meet your needs, don’t hesitate to give us a call!
How do I pay for your services?
- Services are normally paid directly by the client or the client’s family (private pay).
- Some Community Home Care locations are a provider in the Nebraska Medicaid Waiver program as well as the Lifespan Respite Subsidy program for those who qualify, please call for more information.
- Some Long-Term Care Insurance policies may pay for home care as well.
Caregiver FAQs
I would like to join your Care Team. Where do I begin?
You can download our application for the location you want to work in here, or call us toll-free at 855-402-CARE(2273) and we will email or mail one
to you!
I'm in college, can you work with my schedule?
We will take into account your availability when we are developing a schedule that works for you and our clients. Our clients need care at all times of the day, so it takes a variety of people and schedules to make it all work.
How often will I get paid?
Our Care Team employees will be paid every two weeks.
Where are you located?
Our corporate headquarters is in Lincoln, another office is in David City at St. Joseph's Villa, one is in Scottsbluff, and one in Stromsburg at the Midwest Covenant Home. We have our business office in Lincoln where you will be receiving your check and getting other paperwork.
What do I have to wear to work?
Our caregivers wear scrubs while on the job. We provide one pair to all new employees during orientation, which will be free of charge after successfully completing 90 days of employment with us. We require that all of our caregivers have proper footwear.
How do I fill out my time sheet?
Community Home Care uses a program called Telephony where our caregivers call into a number from the client's home to clock in and out from their shifts. So there is no more worrying about tracking your own hours by paper. Your hours are approved in the system and we can then email out your time sheet.
What happens if I get hurt while working?
We have professional workers' compensation insurance for incidents when a caregiver gets hurt during a shift. We require that our caregivers call the office immediately to report the incident if they are hurt on the job.
What happens if I get sick and cannot come to work?
We require that caregivers call in 4 hours prior to a scheduled assignment. Providing more notification is a courtesy to the client and the company, as Community Home Care strives to ensure there are no interruptions in service for our clients. The more time the office has to find a backup caregiver, the better our service delivery is.